Frequently Asked Questions
I'm trying to activate the app with the license that I purchased, but it says "License not found"
This could happen if extra characters got copied accidentally, or if the license number got pasted in the field twice. Try removing the license number from the app completely, then copy it from the email again and paste it into the app.
Window Capture wallpaper background doesn’t work on macOS Sonoma
This problem is related to the animated wallpapers introduced in macOS Sonoma, it was fixed in v1.7.2: Update to a new version
I don’t want to see splash window when the app starts
Unfortunately, right now there’s no public way to turn off the splash screen completely. That being said, if you’re a Friends Club user, check the License tab in the app preferences, you might be able to leverage an experimental setting to hide the splash.
I want to hide the dock icon
Unfortunately, right now there’s no public way to turn the dock icon off. That being said, if you’re a Friends Club user, check the License tab in the app preferences, you might be able to leverage an experimental setting to hide it.
Window/Linux support
The Windows or Linux version doesn’t seem likely. Shottr relies on low-level macOS api to achieve maximum performance, its codebase is not portable. And besides, Shottr is a hobby project that I created primarily for myself, it would be difficult to justify development of this app for the platforms that I don’t use.
The app tells me that Scrolling Capture is not supported on my computer
The macOS update 13.5 has broken area capture and scrolling capture functionality in Shottr. I made a fix but it’s less universal and only works on about 95% of the computers. At the moment, I don't know the exact reason why it doesn't work for the rest of the users. The next macOS release might or might not fix this problem. I will keep trying to find a way to fix it on my end, but there's no solution that I can provide right now.
Scrolling Capture produces a weird-looking image
If you're using an app that changes the way your scroll works (like MOS, Scroll Reverser, Smooze, etc), it may interfere with Shottr. Besides, Scrolling Capture doesn't work well with macOS Terminal, Visual Studio Code and Columns view in Finder (all three emulate scroll in a non-native way, the result is choppy).
I want to enter filename or folder when I save my screenshot
You need to use Save As function (Cmd+Shift+S in both Editor and Thumbnail)
I don’t see the Upload button in my toolbar any more
That’s right, the Upload button was removed a while ago. Too few people were using it, and the toolbar was getting cluttered. Upload is still available through the preview thumbnail icon, the menu item, and with the hotkeys (try Cmd+E).
Support Other Languages
At this moment, I'm intentionally avoiding internalization because it would significantly slow down development and testing of the new features. However, if you strongly feel that I need to add new languages to the UI, please submit your request through this form: https://tally.so/r/3jbGXx
The app quits after a few seconds
Sometimes this happens if the other app forcefully closes Shottr. Do you have any apps that would quit other apps (Quitter, QuitAll, Swift Quit, or anything similar?) If you do, you may need to add Shottr to an exception list.
The app crashed on me
Oops! If there was a crash, macOS should retain the crash report. Open the Console.app (Applications → Utilities → Console → Crash Reports), select the "Crash Reports" section on the left, and try to locate Shottr crash report there. If you do find it, I’d appreciate if you send it to me at max@shottr.cc (either the .ips file, or just copy and paste the report text). If there’s no crash report, there’s a chance that the app works properly (is it still present in the menu bar?), or was terminated by the other apps on your computer.
I don’t have Shottr icon in my menu bar
The most frequent reason for this problem is if the icon is disabled in the app preferences (Preferences → Advanced → Hide menubar icon).
However, sometimes the icon disappears even if the setting is not turned on. I heard about this issue a couple of times, but I was never able to reproduce it. Also, it seems Shottr is not the only app affected by it, I assume there's some sort of a bug or a counterintuitive behavior in certain versions of macOS. A few things to try:
1. If you use, or have you ever used any app that manage icons in the menu bar (like HiddenBar, Vanilla, Dozer, BarTender or similar), this may be the culprit.
2. It's possible that macOS hides icons after a certain threshold. Try moving a few visible menubar icons as far left as they would go (cmd+drag the icon to move it) and see if it will free up space for other icons to become visible (would the Shottr icon show up?).
3. Try to reboot your computer in Safe Mode (you can do that by restarting the computer and holding Shift right after the chime during startup).
App autostart problem
MacOS has a confusing system of locking the app location in the autostart record when you first enable the autostart setting. If you launched the app directly from DMG, or from the Downloads folder, and enabled autostart from there, macOS will remember this location for future, even if you move the app to the Applications folder and try to re-enable the autostart setting from there.
Try going to System Settings → General → Login Items, then right clicking on the Shottr item, selecting the Show In Finder item and checking if the app is really present in that folder, and if the folder is macOS default “/Applications/” folder.
If not, you could fix the issue by deleting the app from the login items, and adding it back there manually using the "–" and "+" buttons:
If this doesn't help, there's also an article with a more comprehensive instruction:
https://shottr.cc/kb/InstancesConflict
I downloaded Shottr, but macOS says the disk image is corrupted
You're probably trying to install the app on an unsupported macOS version. Shottr runs on macOS Catalina (10.15) and up.